Live Chat Support Specialist

Real-time help at the exact moment a buyer is deciding.

• Handle 3–5 concurrent chat conversations with fast first-response times
• Qualify live visitors and route hot leads to sales instantly
• Share specification sheets, pricing and delivery info in-chat
• Maintain a high customer satisfaction rating
• Keep chat macros accurate and up to date
• Log chat outcomes in the CRM
• Respond to inbound customer enquiries by phone, email and live chat within agreed response times
• Log every customer interaction accurately in the CRM with clear, searchable notes
• Escalate complex or sensitive cases to the correct specialist and track them to resolution
• Follow up on open tickets daily so no customer is left without an update
• Contribute to and maintain internal help articles and canned responses
• Report recurring customer issues and product gaps to the operations team

• Fast, accurate typing (55+ WPM)
• Legally authorised to work in the country or region you are applying from
• Professional, dependable and comfortable working to clear standards

• Experience with live chat platforms
• Experience working with international customers
• Previous experience in a fast-growing company

• Paid training and onboarding
• Weekly pay with direct deposit
• Home-office equipment stipend
• Paid time off and public holidays
• Performance bonuses
• Internal promotion pathway

Two-week paid onboarding covering our products, delivery process, systems and customer standards, followed by ongoing coaching and monthly skills sessions.

Clear progression path with performance reviews every six months. Most of our team leads and managers were promoted internally within 18 months.