Customer Experience
Remote Customer Service Representative
$18 – $27 / hr
About the role
You are the first voice a family hears when they are deciding on the biggest purchase of their life. This role answers questions about homes, delivery timelines, financing and after-sales care with patience and clarity.
What you'll do
- Handle 40–70 customer conversations per day across phone, email and chat
- Explain home specifications, delivery windows and down-payment options in plain language
- Process order updates, address changes and documentation requests
- Coordinate with the delivery desk on shipping questions and ETAs
- Send written summaries after every call so customers have everything in writing
- Collect and record customer feedback after each completed delivery
- Respond to inbound customer enquiries by phone, email and live chat within agreed response times
- Log every customer interaction accurately in the CRM with clear, searchable notes
- Escalate complex or sensitive cases to the correct specialist and track them to resolution
- Follow up on open tickets daily so no customer is left without an update
- Contribute to and maintain internal help articles and canned responses
- Report recurring customer issues and product gaps to the operations team
Required qualifications
- 1+ year in customer service, call centre or hospitality
- Reliable high-speed internet and a quiet workspace
- Fluent written and spoken English
- Legally authorised to work in the country or region you are applying from
- Professional, dependable and comfortable working to clear standards
Nice to have
- Experience in real estate, construction or logistics
- Second language (Spanish, French or Portuguese)
- Experience working with international customers
- Previous experience in a fast-growing company
Skills we look for
Benefits & perks
- Paid training and onboarding
- Weekly pay with direct deposit
- Home-office equipment stipend
- Paid time off and public holidays
- Performance bonuses
- Internal promotion pathway
Training provided
Two-week paid onboarding covering our products, delivery process, systems and customer standards, followed by ongoing coaching and monthly skills sessions.
Career growth
Clear progression path with performance reviews every six months. Most of our team leads and managers were promoted internally within 18 months.
Darrell Wilde Estate is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for every employee, regardless of race, colour, religion, gender, gender identity, national origin, disability, age or veteran status.